FAQ

Need an answer fast? Here are the questions we get most. Still stuck? Just contact us.

Where do you ship?

Worldwide, to about 200 countries (we can't ship to Russia or Belarus). Outside Canada, shipping is calculated by the carrier at checkout and there's no free shipping. In the United States, prices are shown in USD and include import duties and taxes, so there's nothing extra to pay on delivery. Everywhere else, import duties, taxes and brokerage fees are paid by the buyer on delivery. If your country isn't offered at checkout, contact us.

How much is shipping?

Canada: free on orders of CAD $99 or more to AB, BC, MB, NB, NS, ON, PE, QC and SK. Orders under CAD $99 are CAD $15. Free shipping excludes oversized items and rural and northern areas.

  • Newfoundland and Labrador, Yukon, Northwest Territories and Nunavut always pay Canada Post rates, calculated at checkout.
  • Oversized items (such as the Rokland LoneWolf 12dBi antenna) are always CAD $18.99 and never ship free.
  • Outdoor enclosures are regular items, so free-shipping rules apply to them like anything else.

Outside Canada, including the US: carrier rates are calculated at checkout. See our Shipping Policy.

Pallets: a flat CAD $350 in most of Canada, CAD $1,000 to NL and the territories, and calculated at checkout outside Canada. Free-shipping codes don't apply. Contact us for a freight quote. Business solutions has wholesale and pallet orders.

How fast do orders ship?

In-stock items ship from Ontario, about 2 hours from Toronto, within 3-5 business days. You'll get a tracking email when your order ships.

Are prices in Canadian dollars?

Yes, prices are in CAD. Shoppers in the United States see prices in USD, with import duties and taxes included.

Which antenna do I need?

It depends on where it's mounted and what's around it. Our Antenna Setup Planner recommends an antenna, cable, mount and lightning arrestor from what's in stock. You can also ask us.

Do your antennas work with Meshtastic?

Yes. Our antennas are tuned for 915 MHz, the band Meshtastic uses in Canada (choose the US region in the app). Check your board's connector first: our antennas are N-type, and our cables end in N-type or RP-SMA. For a true SMA female jack, add an RP-SMA female to SMA male adaptor. For an IPEX (u.FL) jack like the RAK4631's, add a U.FL to RP-SMA pigtail. We don't stock either, so both links go to Amazon.ca. As an Amazon Associate, Mapping Network earns from qualifying purchases. See our Meshtastic antennas, cables and enclosures.

Do I need an enclosure for an outdoor or rooftop install?

Yes. Indoor hotspots and gateways aren't weatherproof. Pick the enclosure that matches your device:

Want everything in one box? The Outdoor Enclosure Kit for LoRaWAN Gateways, the Outdoor Enclosure Kit for SenseCAP M1 and the Outdoor Enclosure Kit for Bobcat 300 each include the enclosure, a McGill 6 dBi antenna and a 50 ft N-N cable. The hotspot or gateway isn't included.

In hot, sunny spots, add the RAKwireless Solar Shield Kit. The SenseCAP M1 bundles already include an enclosure and antenna.

Installing a lot of gateways? The RAK enclosure also comes as a pallet of 90.

Should I use a lightning arrestor?

Yes, for any outdoor antenna. A nearby strike can damage everything connected to the antenna line, including equipment indoors. Fit an arrestor between the antenna and the cable going inside, and ground it.

Can I return something?

Returns are available for orders shipped within Canada only. Orders shipped to the United States or any other country outside Canada are final sale and can't be returned, exchanged or refunded. Hotspots, gateways, miners, trackers and sensors are final sale and can't be returned or exchanged. Neither can final sale items, crypto purchases or items bought with a partner discount code. Accessories (antennas, cables, adaptors, mounts and enclosures) on Canadian orders can be returned within 30 days of purchase with an RMA number. Contact us first, and don't send anything back without one. See our Refund Policy.

Do you sell to businesses or in bulk?

Yes. We offer wholesale, bulk cases and pallets. See Business solutions.

Is there a discount for buying more than one enclosure?

Yes. On the RAKwireless Outdoor Enclosure for RAK, volume pricing applies automatically at checkout with no code needed: 10% off each when you buy 2-4, 20% off for 5-9, and 30% off for 10 or more. A pallet of 90 is the lowest cost per unit. Volume pricing can't be combined with free-shipping discount codes. Free shipping in Canada on orders of CAD $99 or more to eligible provinces still applies. For wholesale or pallet quotes, see Business solutions or contact us.

What is a data-only hotspot?

A data-only hotspot forwards data from LoRaWAN sensors and trackers to the Helium network. It doesn't take part in coverage verification. It's a lower-cost way to give your own devices connectivity.

What is the Helium Network?

It's a public LoRaWAN network run by independent hotspot owners, used to connect low-power sensors and trackers. Live coverage is at world.helium.com. We don't make any promises about network rewards or earnings.

Do you sell GPS trackers?

Yes. We stock the Teltonika FMM00A, a plug-in OBD-II vehicle tracker that uses 4G LTE. For a small LoRaWAN tracker that works on the Helium network, we recommend Seeed Studio's SenseCAP T1000-A or the lower-cost T1000-B. We may earn a small commission if you buy through these links, at no extra cost to you.

Do you sell leak sensors?

Not right now. For LoRaWAN leak alerts, we recommend Seeed Studio's SenseCAP S2100 data logger with their water leak detector. The sensor needs LoRaWAN coverage, from a nearby Helium hotspot or your own gateway such as our SenseCAP M2. We may earn a small commission if you buy through these links, at no extra cost to you.

Do you sell tank level sensors?

Not right now. For tank monitoring, we recommend Seeed Studio's SenseCAP S2100 data logger with their ultrasonic level sensor. The sensor needs LoRaWAN coverage, from a nearby Helium hotspot or your own gateway such as our SenseCAP M2. We may earn a small commission if you buy through these links, at no extra cost to you.

Do you sell temperature sensors?

Not right now. For freeze or temperature alerts, we recommend the Dragino LHT65N LoRaWAN temperature and humidity sensor (915 MHz) on Amazon.ca. The sensor needs LoRaWAN coverage, from a nearby Helium hotspot or your own gateway such as our SenseCAP M2. As an Amazon Associate, Mapping Network earns from qualifying purchases.

Do you accept cryptocurrency?

Yes, you can pay with crypto through Solana Pay at checkout. Crypto purchases are final sale.

Is there a limit on how many I can buy?

No, there are no purchase limits on any product.

Where do I get SenseCAP M1 support?

Start with SenseCAP's M1 FAQ and their official Discord. For an order problem, contact us.